Terms of service.
1. Acceptance of Terms
By using Pawnitas, you agree to the terms laid out. If you don’t agree, you can’t use the service. Pawnitas may update these terms over time.
2. About Pawnitas
- Pawnitas connects pet owners with independent pet service providers (sitters, walkers, etc.).
- Pawnitas doesn’t directly provide pet care services.
- Providers operate independently and are not employees of Pawnitas.
- Pet owners and service providers are responsible for choosing who they work with.
- Providers are screened, but ultimate responsibility lies with users.
- Pawnitas is not liable for any damage, injury, or loss from services provided.
- Bookings are binding and include agreed-upon terms like time and fees.
- Pets left beyond the agreed-upon time may be rehomed or transferred to the authorities.
3. Compliance with Law
- All users must be 18+ and comply with local laws (e.g., vaccinations, licenses, permits).
- Service providers must have the necessary business licenses. Use of Service**
- Users must act lawfully, avoid dangerous pets, and not bypass the platform for services or payments.
- Improper behavior or violating terms may result in suspension or termination.
4. Use of Service
User must act lawfully , avoid dangerous pets, and not bypass the platform for services or payments
improper behavior or violating terms may result in suspension or termination
5. Privacy
Pawnitas may share personal information as needed to fulfill services or comply with laws.
6. Communications
- You agree to receive communications (texts, emails, etc.) related to bookings and service.
- Update your contact info if your number or email changes.
7. Payments & Fees
- All payments are in local currency.
- Service fees apply and are disclosed before booking.
- Late pickups incur additional charges.
- Cancellations and refunds follow the Cancellation Policy.
- Providers are paid 48 hours after service completion.
- Payment disputes are between the user and provider, not Pawnitas.
- Payments made outside of the platform are not protected by Pawnitas.
- You must keep a valid payment method on file.
8. Background Checks and Identity Verifications
Pawnitas may offer access to third-party agencies for identity verification and background checks (criminal records, sex offender registries, motor vehicle records, etc.). We are not responsible for these checks and do not guarantee their accuracy or completeness.
By undergoing a background check:
- You consent to the collection and use of your data by these agencies.
- You authorize Pawnitas to request reports as allowed by law.
- We may rely on these reports to investigate, suspend, or terminate accounts, but are not required to do so.
- You may dispute any actions taken based on a background check.
Limitations: Checks may be incomplete due to location, legal restrictions, or other reporting issues. Always use your own judgment and conduct evaluations when interacting with others.
9. Indemnity
To the maximum extent permitted by law, you agree to indemnify and hold harmless Pawnitas from any claims, losses, or legal actions related to:
1. Interactions with other users;
2. Violations of these Terms;
3. Disputes between users;
4. Legal misrepresentations or violations;
5. Injury or property damage involving pets;
6. Content you provide;
7. Misuse of background check data.
You agree to cooperate with Pawnitas in defending such claims. We may take control of the defense and must approve any settlements in writing.
10. Intellectual Property
10.1 Ownership
Pawnitas retains all rights to its services, software, content (excluding your content), and intellectual property. We may use your feedback freely.
10.2 Trademarks
If you’re a Service Provider, you may use Pawnitas Marks (e.g., logos) as authorized and only while in good standing. All rights and goodwill belong to Pawnitas. Use must cease immediately upon account suspension or termination. You may not register or misuse the Marks.
11. Limitation of Liability
11.1 Damages
Pawnitas is not liable for indirect, incidental, or consequential damages, including loss of profits or content removal.
11.2 Financial Cap
Our total liability is limited to the amount you paid to Pawnitas in the 12 months before the issue, or $100 if no payments were made.
11.3 Other Users
We are not responsible for other users’ actions, including fraud, injury, or misconduct. Disputes must be resolved between users. You release Pawnitas from such claims, except as stated in the Pawnitas Guarantee.
12. Governing Law, Mediation, and Arbitration**
These Terms are governed by the laws of the Commonwealth of Puerto Rico. Disputes must first go to **mediation**. If unresolved, they must be resolved through **arbitration** under the rules of the American Arbitration Association
13. Force Majeure**
Pawnitas is not liable for delays or failures caused by events beyond our control (e.g., natural disasters, war, pandemics, etc.).
14. Miscellaneous
14.1 These Terms may be signed in multiple copies.
14.2 These Terms do not create a legal partnership or employment relationship. If any term is invalid, it will be replaced with a valid version with similar intent. The Terms remain binding after termination and apply to legal successors.
14.3 Pet Owners allow us to use their pet’s name, image, or video for marketing unless otherwise stated.
14.4 “Pawnitas” includes all staff, agents, and representatives.
15. Affirmation
15.1 Each use of the service reaffirms your agreement to these Terms.
15.2 These Terms replace all prior agreements and may be updated. Continued use means you accept the updates.
15.3 You confirm that you have read, understood, and voluntarily agreed to these Terms.